Welcome to Clinica ERP Support Center. These Terms and Conditions (“Terms”) govern your access to and use of our services, tools, content, and the support portal available at https://support.clinica.com.my. By using our services, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms

By accessing or using our platform, you confirm that you have read, understood, and accepted these Terms. If you do not agree with any part of these Terms, please do not use the platform.

2. User Eligibility

You must be at least 18 years old and authorized to act on behalf of a clinic, company, or individual account to access the Support Center.

3. Account Responsibilities

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate, current, and complete information.
• Any unauthorized use of your account must be reported to our support team immediately.

4. Use of Services

You agree not to:

• Misuse, disrupt, or attempt to gain unauthorized access to our systems.
• Post or transmit any false, misleading, or unlawful information.
• Upload malicious files or software intended to harm the platform or its users.

5. Service Availability

We strive to maintain uptime and performance. However, we do not guarantee uninterrupted access to our platform and may temporarily suspend services for maintenance or unforeseen issues.

6. Billing and Payments

• All purchases, subscriptions, or transactions made through Clinica ERP are governed by their respective payment terms.
• Refunds, where applicable, are processed according to our Refund Policy.

7. Intellectual Property

All content, software, logos, and materials on this website are the property of Clinica or its licensors. You may not reproduce, copy, or distribute any part of the service without permission.

8. Limitation of Liability

Clinica ERP and its affiliates will not be liable for:

• Any indirect or consequential loss or damage.
• Data loss or interruption of business.
• Errors due to third-party integrations or internet issues.

9. Termination

We reserve the right to suspend or terminate your access at any time without notice for violations of these Terms or other applicable policies.

10. Privacy

Use of our platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

11. Modifications

We may revise these Terms at any time. Updated Terms will be posted on this page, and continued use of the services constitutes acceptance of those changes.

12. Contact Information

For any questions about these Terms, please contact us via the support form at https://support.clinica.com.my.